Returns & Exchanges
At Eter Rooftop & Lounge, we strive for culinary excellence; however, due to the perishable nature of our food and beverage offerings, we provide immediate resolutions for orders that do not meet our quality standards or arrive incorrectly.
Notify Staff Immediately
If you are dining in or have just received a delivery, please alert our server or delivery coordinator immediately regarding any issues with your order.
Provide Order Details
Present your digital or physical receipt along with a brief explanation of the quality concern or discrepancy to help our team assist you faster.
Quality Assessment
Our kitchen management will quickly review the request to ensure a replacement or correction can be prepared to your exact preferences.
Resolution Selection
Choose between an immediate complimentary dish replacement, a credit toward your next visit, or a refund processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing